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PATIENT INFORMATION

Below is all the information you need to know when scheduling and coming to your first appointment.

NEW PATIENTS

Appointments are available from early morning until evening varying between therapist and prescribers. At this time all appointments are Monday through Friday. Typically all new patient appointments are only available during the day.

To schedule an initial appointment please fill out the contact us form, email admin@alapocascollaborativecare.com or call (302) 295-1088 ext. 706 Monday through Thursday 8:00am to 1:00pm to speak with our administrative assistant. All calls and messages will be returned within 24 to 48 business hours.

 

Before scheduling your first appointment you will be sent a link to a client portal where you will complete all of your patient intake forms. Once the forms are completed you will be contacted to schedule an appointment. We look forward to your first visit!

Depending on the clinician you work with and your insurance the services may be considered in network or out of network. Please reference each clinicians page for fees and insurances accepted.

FAQ

1. How much is the session fee?

The session fees vary between each therapist and prescriber. To get more information on fees visit their individual pages which you will find on our "Our Staff" page.

2. How long are the sessions?

Sessions can range from 45 to 55 minutes for our therapists. Our prescribers sessions are 60 minutes for the first session and 30 minutes for the follow up sessions.

3. Can you provide bills to submit to insurance?

If your insurance is out of network we can provide a detailed receipt for you to submit to your insurance company, in hopes that you might receive reimbursement from your insurance plan. To see which insurances are in network please see their individual pages which you will find on our "Our Staff" page to get more information.

4. What do I do if my medication requires an insurance prior authorization?

If your pharmacy is telling you that your medication is not covered by your insurance and/or your insurance plan is requiring a prior authorization, BEFORE requesting a prior authorization, please first ensure that your pharmacy is using your correct, updated insurance/prescription plan when attempting to fill the medication. 

 

If your up-to-date insurance/prescription plan is requiring the prior authorization, please email your prescriber's admin and include the following information:

 

- Full name

- Date of birth

- Medication requested (including name, dose, and frequency)

- Pharmacy

- Your insurance plan’s prescription benefit information

- Name of plan

- ID number

 

Please note that prior authorizations may take up to 5 business days to be completed.  Once we hear a determination on coverage from your insurance, your pharmacy will be notified and told to fill the medication and contact you that it is ready for pick up. 

5. I have concerns about my symptoms or side effects of my medication, what should I do?

If you have concerning side effects or worsening of symptoms that cannot wait until your follow up appointment, please reach out to your prescribers administrative assistant.  

 

For cl​ients of Lisa Toy's,​ please email her administrative assistant at admintoy@alapocascollaborativecare.com.

For clients of Stefanie Ferraro's, please email her administrative assistant at adminferraro@alapocascollaborativecare.com.   

  

You will receive a reply within 24 to 48 business hours. If you have an urgent matter that cannot wait for a call back within 24 to 48 hours, you can contact the on-call clinician at 302-295-1088 ext. 6 and you will receive a call back within an hour. Please note that medication refill requests will not be addressed by the on call clinician, but will be handled the next business day.

 

IF YOU ARE EXPERIENCING AN EMERGENCY, PLEASE CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM.

6. How do I schedule or change an appointment with my provider?

If you need to schedule or change an appointment with your therapist, please reach out to the therapist directly and they will return your call or email within 24-48 business hours.

 

If you need to schedule or change an appointment with your Nurse Practitioner, please reach out to their respective administrative assistants:

Lisa Toy's patients -  admintoy@alapocascollaborativecare.com  

Stefanie Ferraro's patients - adminferraro@alapocascollaborativecare.com

8. What do I do once I get to the office?

Please take a seat in our waiting room and your therapist or prescriber will come out to greet you. There are times when your therapist or prescriber may be running a few minutes late.