Below is all the information you need to know when scheduling and coming to your first appointment.
Appointments are available from early morning until evening varying between therapist and prescribers. At this time all appointments are Monday through Friday. Typically all new patient appointments are only available during the day.
To schedule an initial appointment please fill out the contact us form, email email@example.com or call (302) 295-1088 ext. 706 Monday through Thursday 8:00am to 1:00pm to speak with our administrative assistant. All calls and messages will be returned within 24 to 48 business hours.
Before scheduling your first appointment you will be sent a link to a client portal where you will complete all of your patient intake forms. Once the forms are completed you will be contacted to schedule an appointment. We look forward to your first visit!
Depending on the clinician you work with and your insurance the services may be considered in network or out of network. Please reference each clinicians page for fees and insurances accepted.
1. How much is the session fee?
The session fees vary between each therapist and prescriber. To get more information on fees visit their individual pages which you will find on our "Our Staff" page.
2. How long are the sessions?
Sessions can range from 45 to 55 minutes for our therapists. Our prescribers sessions are 60 minutes for the first session and 30 minutes for the follow up sessions.
3. Can you provide bills to submit to insurance?
If your insurance is out of network we can provide a detailed receipt for you to submit to your insurance company, in hopes that you might receive reimbursement from your insurance plan. To see which insurances are in network please see their individual pages which you will find on our "Our Staff" page to get more information.
4. Where do I go when I arrive at Independence Mall?
Once you arrive at Independence Mall you will look for the door that is to the right of Takumi. Go up those stairs and our suite is on the right side of the second floor. You can download office direction on the contact us page.
5. What do I do once I get to the office?
Please take a seat in our waiting room and your therapist or prescriber will come out to greet you. There are times when your therapist or prescriber may be running a few minutes late. If you have any questions or concerns while you are waiting, please visit our assistant. She is located inside the waiting room door to the right and she can help you with any questions and concerns you may have.